If your AC stops in Port Charlotte, Roman's Service Cooling & Heating takes calls 24/7 at (941) 877-5976 and sends a technician from its North Port shop. First-time customers get the diagnostic visit free, and anyone holding another company's repair or replacement quote can ask for a free second opinion.
This guide walks through one breakdown from the first call to the finished repair, and explains who qualifies for each offer.
At a Glance
| Hours | 24/7, including nights, weekends and emergencies |
|---|---|
| Phone | (941) 877-5976 |
| Free diagnostic | For first-time customers; call to confirm details |
| Second opinion | Free review of another contractor's repair or replacement quote |
| Google rating | 4.9 stars, 2,135 reviews |
| Base | 2735 Commerce Pkwy, North Port, FL 34289 |
| License | Florida CAC1818567 |
Before You Call: Three Quick Checks
Some "broken" air conditioners are not broken. Spend two minutes on these before you pick up the phone.
- Thermostat. Make sure it is set to Cool, the set point is below room temperature, and the batteries are not dead.
- Breakers. Check both the indoor and outdoor breakers in the panel. If one has tripped, reset it once. If it trips again, leave it off and call.
- Drain float switch. Many Florida systems have a safety switch on the condensate line that shuts the AC off when the drain clogs. Water in the drain pan is the clue.
If none of that brings it back, or if you see ice on the copper lines or smell something burning, turn the system off and call a technician.
What Happens After You Call
Port Charlotte sits just south of North Port, so the shop on Commerce Parkway is a short drive from most of the city's neighborhoods, from Murdock and Harbour Heights to the streets off Toledo Blade Boulevard.
Roman's Service in Port Charlotte works from its North Port shop on Commerce Parkway and answers the line 24/7. A technician runs the diagnostic on site, explains the fault, and quotes the repair before any work starts.
The company says its technicians arrive with the tools and common parts needed to fix most problems on the first visit. That covers the usual Florida failures: a weak capacitor, a failed contactor, a clogged drain line, a dirty coil. Parts that are less common, like a specific fan motor, may need to be ordered.
The diagnostic itself follows a logical order. The technician confirms what the system is doing, checks power and controls, then moves to the refrigerant circuit and airflow. A good diagnostic ends with a clear explanation: what failed, why, and what it will cost to fix.
What to Tell the Dispatcher
A clear description on the phone helps the technician bring the right parts. Have these ready:
- What the system is doing: not turning on, running but blowing warm air, short-cycling, leaking water, or making a new noise.
- When it started and whether it followed a storm or a power outage.
- The brand and approximate age of the system, from the label on the outdoor unit.
- Anyone at home who is especially vulnerable to heat, such as an elderly relative, a baby or pets. In a Port Charlotte summer, that changes how urgent the call is.
The Free Diagnostic: Who Qualifies
The free diagnostic is listed on the company's Special Offers page with two conditions: it is for first-time customers, and the company asks you to call to confirm the details. If you have used Roman's Service before, expect the standard service-call terms; ask about them when you book.
For a first-time customer, this removes the usual hesitation about calling. Many homeowners delay a service call because they do not want to pay just to hear bad news. A free first visit lowers that barrier, which matters when a small problem, like a failing capacitor, can turn into a burned-out compressor if the system keeps straining.
One reviewer described a two-hour free evaluation in which the technician checked the whole system and cleaned the outdoor coils, then pointed out two items to plan for later. Their words: "no sales pitch." That is how a free diagnostic should work.
Free Second Opinion on a Repair or Replacement Quote
The second offer can be worth even more. If another contractor has quoted an expensive repair or told you the system must be replaced, Roman's Service will review that estimate at no charge. The offer is listed as a free second opinion "on repair or AC replacement."
A second opinion is worth getting in these situations:
| Situation | Why a second look helps |
|---|---|
| Compressor diagnosed as failed | A bad capacitor or contactor can mimic a dead compressor |
| Refrigerant leak with a recharge quote | Recharging without finding the leak means paying again next season |
| Replacement recommended on a system under 10 years old | Many failures at that age are repairable |
| Quote with a "today only" price | A fair price will still be fair next week |
Bring the written quote with model numbers and the diagnosis. The more detail the first contractor gave you, the faster the second opinion goes.
What Customers Report
The company's reviews do not always name the town, but the themes are consistent across its service area. One customer called in the morning and had the AC repaired that same morning. Another wrote that the technician arrived ahead of the promised time, then came back with an ordered fan motor the next day, earlier than estimated. On Google, the company averages 4.9 stars across 2,135 reviews.
The one recurring caution is about communication on add-ons. A four-star reviewer wished they had heard about a recommended surge protector before their install rather than at a later service call. When the technician quotes your repair, ask whether anything else is recommended and why.
Why Port Charlotte Systems Fail the Way They Do
Port Charlotte is built around canals and the Peace River estuary, and many homes sit within a short distance of salt water. Salt air settles on outdoor coils and corrodes the thin aluminum fins and electrical terminals over time. Houses on the canals also see heavy humidity, which keeps condensate drains working hard and makes algae clogs common.
Summer storms add another stress. Brief power interruptions and lightning surges are a frequent cause of failed capacitors and control boards, which is why technicians in the area often bring up surge protection.
If the Answer Is Replacement
Sometimes the diagnostic shows the system is at the end of its life. In that case Roman's Service quotes a replacement with a 12-year parts and labor warranty and 0% financing for 6, 12 or 15 months on approved credit, or a 180-month plan at 11.99% APR. The company installs ten brands, so you can compare more than one option.
FAQ
Is the diagnostic free on weekends and at night?
The offer is for first-time customers. Ask whether after-hours terms differ when you call.
Can I get a second opinion if I am not a customer?
Yes. The second opinion is aimed at people holding another contractor's quote.
Do they serve Punta Gorda and Englewood too?
Yes. Both are on the company's service list, along with the rest of Charlotte County.
For Port Charlotte homeowners, the practical takeaway is simple: a free first visit and a free second look at someone else's quote cost nothing, and either can save a costly mistake in the middle of summer.
